MyVape™ Shipping & Returns
- All orders received by 3:30PM EST Monday-Friday will have a goal to ship that day, this is not a guarantee but a goal. Our Saturday cut-off time is Noon EST.
- We provide first class and flat rate priority shipping on all domestic orders.
- All domestic orders over $67.00 receive FREE First Class Shipping (calculated after your 5% Newsletter VIP discount or other discounts, if you qualify). Otherwise you will have the option of choosing Reduced flat rate Priority shipping for $2.50.
- Returns accepted on cartomizers ONLY if DOA (the atomizer doesn't fire) and we are notified within 24 hours of the receipt of your package. Battery kits are warrantied for 14 days. This is strictly enforced.
- Please use our ticket system at http://www.igotvapes.com if you have any customer service issues.
- CUSTOMER IS RESPONSIBLE FOR RE-SHIPPING CHARGES ON PACKAGES RETURNED FOR ANY REASON!
- CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING on all RMA requests.
- Customer MUST return the product with no exceptions and before sending the product back MUST be issued an RMA permission in TICKETS. All customer service must be done within TICKETS.
- When an RMA is issued, the product must be put back in the mail within 2 days. Once received we will test the condition of the product. If we determine it is not defective from DOA, from our testing, the prouct will be returned at the expense of the customer.
- If A product is DEFECTIVE and deemed so after we receive it and not from abuse we will send a replacement and NOT A REFUND.
- WE WILL NO LONGER SHIP TO A SHIPPING FORWARDER ADDRESS!
ATTENTION: International Customers
We ship First Class International. Delivery times vary. MyVape is not responsible for delays or non-deliveries. Please note this before you order. Our responsibility is fulfilled once we package and ship your order. After this, delivery is out of our hands, and there is nothing we can do for you: we CANNOT arrange re-deliveries or follow up with the USPS or your country's postal service. If you are not comfortable with this risk, please, do not order.